Support

Last updated: July 30, 2026

Need help with Parkfluence? We're here to help you get the most out of your theme park crowd intelligence. Whether you have a question about your account, subscription, data, or the mobile app, reach out and we'll respond as quickly as possible.

Contact us

The fastest way to get support is by email. For general support questions, account issues, billing inquiries, or app help, contact us at: joe@parkfluence.com.

Account and billing

  • Manage your subscription, payment method, or billing history from your Account page.
  • Questions about charges, receipts, or subscription plans can be sent to joe@parkfluence.com.
  • All sales are final. See our Refund Policy for details.

Data and accuracy

  • Wait times, crowd levels, and forecasts are sourced from park data feeds and updated throughout the day.
  • If you notice a ride, park, or wait time that looks incorrect, email us with the park name, ride name, and time you observed the issue.
  • Predictions and forecasts are estimates based on historical patterns and current conditions; they are not guaranteed.

Notifications

  • Push notifications are currently available inside the native iOS app.
  • Make sure you have allowed notifications for Parkfluence in your device's settings.
  • If you are not receiving notifications, try toggling notifications off and back on in the app, or contact us for help.

Premium features

  • Some Parkfluence features require a Parkfluencer subscription or a free account.
  • If you believe you have an active subscription but cannot access premium features, email joe@parkfluence.com with the email address associated with your account.

Troubleshooting tips

  • App not loading: force-close the app and reopen it, or check your internet connection.
  • Stale wait times: pull down to refresh or restart the app to fetch the latest data.
  • Sign-in issues: make sure you are using the same email or SSO method you used to create your account.
  • Subscription not recognized: confirm you are signed in with the same email address used to purchase.

Response time

We aim to respond to support requests within 1–2 business days. Response times may be longer during holidays or peak park seasons.

Contact

Parkfluence — joe@parkfluence.com